At Carers Break we strongly believe that when entering your home we are privileged to do so. We will always respect you, your beliefs, your property and belongings and the people that are important to you.
We understand that we are supporting you when you may feel at your most vulnerable and take every step to reduce your vulnerability, ensuring that your dignity is maintained and that your choices are respected.
Carers Break will visit your home and consult with you to design how you would like to supported and then provide you with your personal support plan. This will be reviewed on a regular basis and will be updated when any changes occur. When we visit you, we will ascertain your needs, personal choices and preferences and match a support worker to compliment your support plan. We aim to provide you with the same support worker or small team of support workers so that you get to know each other, professionally of course. We strongly believe that having the same worker/workers will enable you to have the best support, thus improving your emotional health and well-being. We also listened to people who use our service, who say they prefer to have the same support workers providing personal care and support to them as they feel vulnerable having strangers carrying out this care. Relationship matters- If is important to you then it is important to us.
We also provide a flexible service to meet your individual needs – you can purchase our service on a regular basis or as and when – whatever you decide suits you, we will do our best to meet this. Remember we are here for you and not the other way around.
Carers Break ensures that all its staff go through a rigorous recruitment procedure when attending interviews. We ensure that all applicants are checked against the Police and Barring Data and references are taken up prior to appointment. Throughout employment with us regular Police and Barring checks are made, along with supervisions and direct observations. Training is provided throughout their employment with us and is an important part of their role. We believe in Carers Break that every day is a learning day and there is always something new to learn.
At Carers Break we also strongly believe that confidentiality is important and that your personal information is not shared with anybody who does not need to know. We are registered with the Information Commissioners Office and believe it is our responsibility to comply with the appropriate Data Privacy Laws. We maintain secure offices and all staff are aware and work to confidentiality rules.